Question 1

Can I return opened products?

Accepted Answer

For safety and hygiene reasons, opened or used products cannot be returned unless the item is defective or there was an error in fulfillment.

Question 2

How do I request a return or replacement?

Accepted Answer

Contact our customer support or create a ticket with your order number, photos of the product, and a brief description of the issue. Our team will review your request and provide the next steps.

Question 3

Can I return opened products?

Accepted Answer

For safety and hygiene reasons, opened or used products cannot be returned unless the item is defective or there was an error in fulfillment.

Question 4

What is your return policy?

Accepted Answer

Returns are accepted only for eligible items, such as products that are damaged, defective, or incorrectly delivered. Requests must be reported within the specified period after receiving your order.

Question 5

What payment methods do you accept?

Accepted Answer

We accept a variety of secure payment methods, including: GCash Maya Bank Transfer Cash on Delivery (when available) Available payment options may vary depending on your location.

Question 6

How should I store my supplements?

Accepted Answer

Store products in a cool, dry place away from direct sunlight and keep them out of reach of children. Always follow the storage instructions indicated on the product label.

Question 7

How long before I see results?

Accepted Answer

Results vary depending on the individual, lifestyle, diet, and consistency of use. Food supplements work best when taken regularly as directed.

Question 8

Can I take multiple supplements together?

Accepted Answer

Many supplements can be taken together, but it depends on your individual health needs. Consult your physician before combining supplements, especially if you are taking maintenance medications.

Question 9

Do I need a prescription to buy your supplements?

Accepted Answer

No. Most food supplements do not require a prescription. However, if you have a medical condition, are pregnant, breastfeeding, or taking prescription medications, we recommend consulting your healthcare provider before use.

Question 10

What if my package arrives damaged?

Accepted Answer

Please contact our customer support or create a ticket immediately and provide clear photos of the package and product so we can assist you with the appropriate resolution.

Question 11

How can I track my order?

Accepted Answer

Once your order has been shipped, you'll receive a tracking number. Simply copy and paste it into the "Track Order" page to monitor the status of your package in real time.

Question 12

Do you deliver nationwide?

Accepted Answer

Yes. We ship nationwide across the Philippines through our trusted courier partners. How long does delivery take? Metro Manila: 1–3 business days Luzon: 2–5 business days Visayas & Mindanao: 3–7 business days Delivery times may vary depending on your location and courier availability.

Question 13

Will I receive an order confirmation?

Accepted Answer

Yes. Once your order is successfully placed, you will receive an order confirmation via email or SMS, depending on the contact information you provided.

Question 14

Can I modify or cancel my order?

Accepted Answer

Orders may only be modified or cancelled before they are processed for shipping. Please contact our customer support or create a ticket as soon as possible if you need assistance.

Question 15

Can I order without creating an account?

Accepted Answer

Yes. Guest checkout is available, although creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Question 16

How do I place an order?

Accepted Answer

Simply browse our products, select your preferred item, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Question 17

How do I know which product is right for me?

Accepted Answer

Each product page contains detailed information about its ingredients, benefits, and recommended use. If you need assistance, our customer support team is happy to help you choose the most suitable product.

Question 18

Do your products cure diseases?

Accepted Answer

No. Our food supplements are not intended to diagnose, treat, cure, or prevent any disease. They are formulated to help support overall wellness when combined with a healthy lifestyle.

Question 19

Are your products FDA-registered?

Accepted Answer

Yes. Our products are registered with the Philippine Food and Drug Administration (FDA) whenever applicable. You may also find FDA registration information on individual product pages.

Question 20

Are your products authentic?

Accepted Answer

Yes. We source our products directly from trusted manufacturers and authorized distributors to ensure every product is genuine and of high quality.

Question 21

What is Beyay Pharmacy?

Accepted Answer

Beyay Pharmacy is a trusted online pharmacy in the Philippines offering quality food supplements, vitamins, and wellness products to help support your overall health and well-being.

Frequently Asked Questions